The USD account works with most countries, but not with the countries listed below. You can't open a USD account if you live in one of them, and you can't receive US dollars from, or send US dollars to, a person whose address is in one of them.
Countries the USD account doesn't work with
Afghanistan, Algeria, Bangladesh, Belarus, Bhutan, Burundi, China, Cuba, Democratic Republic of the Congo, Gaza Strip, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kosovo, Lebanon, Libya, Morocco, Mozambique, Myanmar, Nepal, North Korea, Pakistan, Qatar, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, West Bank, Yemen, Zimbabwe. The list can change.
Who can open a USD account
You can open a USD account if all of these are true:
You have an active Cashi account: Your Cashi account is active as soon as your identity check is approved. You don't need a Cashi card.
You don't live in one of the countries above: What counts is your residential address, not your nationality.
You have an accepted identity document: You verified your Cashi account with a passport, a driver's licence, a residence permit or a Colombian national ID, or you can upload one of these when you apply.
The quickest way to check is in the app. Tap Deposit, then Deposit Cash, or tap Send, then Send Cash. If USD is in the currency list, you can apply. See How to open your USD account
Who you can receive US dollars from
You can't receive US dollars into your USD account from a sender whose address is in one of the countries above. The sender's bank sends the sender's address with the transfer, and that is the address that counts.
A transfer from a sender with an address in one of these countries is returned to the sender's bank. Nothing is added to your Cashi balance. Before you share your USD account details with someone, check that their address is not in one of these countries.
Who you can send US dollars to
You can't send US dollars from your USD account to a recipient whose address is in one of the countries above. This applies to every send method: ACH, Fedwire and SWIFT. Before you add a recipient in the app, check that their address is not in one of these countries.
Which identity documents can I use?
A USD account needs one of these documents:
A passport
A driver's licence: front and back
A residence permit: front and back
A Colombian national ID: front and back
If you verified your Cashi account with another document, such as a national ID from a country other than Colombia, you can still open a USD account. When you apply, the app asks you to upload one of the documents above as part of the application.
Why USD is not available for me
Your Cashi account is not active yet: For example, your identity check is not finished. Finish it first. If you are eligible, USD appears in the list once your account is active.
You live in one of the countries above: A USD account is not available where you live yet. There is nothing you need to do. Check the app again from time to time.
We couldn't approve your USD account: If the app told you we couldn't approve your USD account, and USD is no longer available to you, your USD account couldn't be opened. There is nothing you can do about it at the moment. If you think you should be able to open a USD account, contact us.
Your USD account is temporarily unavailable: If you already have a USD account, you cannot use it while a payment is on hold, or after a deposit took you over the 3,000 USD limit. See Why is my USD deposit or send on hold?
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Questions?
Contact us via Support Chat inside the Cashi app, or email us at [email protected].