Cashi

Two-factor authentication asks you for a 6-digit code from Google Authenticator each time you log in or do something sensitive. If you deleted the app, switched phones, or lost your phone, you’ll need those codes back before you can log in again.

Start by trying to recover them yourself. That’s the fastest route, and it keeps your account protected the whole time. If you can’t, contact us and we’ll look at your account with you.

Google Authenticator can back your codes up to your Google Account. If that backup was on, your Cashi code comes back with it.

Install Google Authenticator again from your app store

Open it and sign in with the same Google Account you used before

1. Install Google Authenticator again from your app store
2. Open it and sign in with the same Google Account you used before
3. Look for your Cashi code in the list

If the code is there, you’re done. Use it the next time Cashi asks for one.

You can turn it off yourself, but only while you can still produce a code — Cashi asks for one to confirm the change.

Enter the 6-digit code from Google Authenticator to confirm

1. Go to Settings
2. Tap Security
3. Tap Google Authenticator
4. Tap Turn off
5. Enter the 6-digit code from Google Authenticator to confirm

Your account is still protected after this. You log in with your password, and the app still asks for your passcode, fingerprint, or face.

Contact us and tell us what happened. We’ll check your account and work out how to get you back in.

If you’re still logged in on your phone — message us from the in-app chat. Go to Settings and tap Help &amp; Support.

If you’re locked out — email us at <a href="mailto:support@cashi.com" rel="nofollow noopener noreferrer" target="_blank">support@cashi.com</a> from your registered email address.

- If you’re still logged in on your phone — message us from the in-app chat. Go to Settings and tap Help &amp; Support.
- If you’re locked out — email us at <a href="mailto:support@cashi.com" rel="nofollow noopener noreferrer" target="_blank">support@cashi.com</a> from your registered email address.

Your account is less protected whenever two-factor authentication is off, so set it up again as soon as you can. See <a href="https://help.cashi.com/en/articles/14616824-how-to-set-up-two-factor-authentication">How to set up two-factor authentication</a>. These habits stop it happening again:

Turn on backup in Google Authenticator — sign in to the app with a Google Account so your codes are saved and come back on a new phone

Set up your new phone before you wipe the old one — move Google Authenticator across while both phones still work

Keep the app installed — you need a code from it at every login

- Turn on backup in Google Authenticator — sign in to the app with a Google Account so your codes are saved and come back on a new phone
- Set up your new phone before you wipe the old one — move Google Authenticator across while both phones still work
- Keep the app installed — you need a code from it at every login

<a href="https://help.cashi.com/en/articles/14616824-how-to-set-up-two-factor-authentication">How to set up two-factor authentication</a>

<a href="https://help.cashi.com/en/articles/14524302-what-to-do-if-your-account-is-locked">What to do if your account is locked</a>

<a href="https://help.cashi.com/en/articles/14524294-how-to-keep-your-account-secure">How to keep your account secure</a>

- <a href="https://help.cashi.com/en/articles/14616824-how-to-set-up-two-factor-authentication">How to set up two-factor authentication</a>
- <a href="https://help.cashi.com/en/articles/14524302-what-to-do-if-your-account-is-locked">What to do if your account is locked</a>
- <a href="https://help.cashi.com/en/articles/14524294-how-to-keep-your-account-secure">How to keep your account secure</a>

Contact us at <a href="mailto:support@cashi.com" rel="nofollow noopener noreferrer" target="_blank">support@cashi.com</a> if you can’t get back into your account.

Get your Google Authenticator codes back, turn two-factor authentication off while you still have a code, or contact us if your codes are gone.

What to do if you lost your authenticator app

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What to do if you lost your authenticator app

Get your codes back

Turn two-factor authentication off

If your codes are gone

Set it up again

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